Help guide › Cleaner business

Ratings and "something was missed"

Clients rate finished cleans on their page and can send a clean back.

Client page → Recent cleans; /cleaners → Money month list

When a clean is marked complete, the client is texted or emailed once: the day, the photo count and a link to their page with that clean highlighted. There they give 1 to 5 stars and a comment. Rating again replaces the earlier one. Stars show on the Money month list and the average per client on the Clients tab.

Something was missed: the client describes the problem, the clean reopens, and the member on the task is texted or emailed with the task link; the business gets an email too. The task card says what the client reported. Complete it again as usual, then press Fixed on the month list to close the report.

More in Cleaner business

TodayEvery clean you or your team owe, across hosts, your own clients and Rentalhand offers.
CalendarEvery clean across every client by month.
Clients and client pagesHosts whose turnovers you clean and residential customers, each with a private page.
TeamMembers get a private link that is their login; hours and pay per member.
MoneyInvoices from completed cleans, card payments, receipts.
Billing modesPer client: draft invoices yourself, or let Rentalhand invoice after each clean, weekly or monthly.
Paid in person and receiptsCash at the door is recorded on the task, and the customer gets a receipt instead of a bill.
Settings and booking pageBusiness details, the invoice footer, the public booking page, reminders and your website.
Your websiteA public website for your cleaning business, free on every plan: photos, services and starting prices, client reviews and the booking form.

Something missing? Press “How this works” on any panel in the app, or write to support@rentalhand.com.