Help guide › Short-term hosting

Maintenance

Repair requests with vendor, due date and cost, and what cleaners reported from turnovers.

Short-term stays → Maintenance

Reports from turnovers lists what your cleaners flagged: damage, missing or worn items and things guests left behind, sorted by severity. Resolve a report, create a maintenance request from it (the form is prefilled with a due date from the severity), or open the stay’s record to export a claim packet.

Property care holds the maintenance requests themselves: title, vendor, due date, cost, status and notes. Completing a request with a cost posts the expense to Financials.

Found items follow their own path: Mark shipped (asks what the guest paid for shipping, which posts as revenue), Mark collected or Discard. After checkout the guest’s page shows the item with an I’d like it returned button.

Export claim packet opens a print-friendly page with every photo and its timestamp, the checklist and the cleaner’s notes; the browser’s print dialog saves it as a PDF.

More in Short-term hosting

OverviewToday at a glance: properties, arrivals, upcoming turnovers and net income.
PropertiesProperty cards with the forms for everything that belongs to one property.
Give access: a door code for a cleaner, contractor or inspectorA code on the smart lock for one visit or a window of days, texted to the person; pick someone you used before with one tap. Pro, with a smart lock.
CalendarEvery reservation and block across platforms, with manual bookings and the stay details.
Pricing & stay rulesSeasonal prices, minimum and maximum stays and check-in rules per date range, sent to connected channels as soon as they are saved.
Cleaning and turnover modesWho cleans after each checkout, how they are told, and what happens when they do not answer.
Messages and the guest check-in pageGuest messages in one inbox, scheduled templates, and the private check-in page each stay gets.
Financials and payout importIncome, expenses and net per property, with platform payouts imported from CSV exports.
GuidebooksA welcome guide per property that feeds the guest page and your message templates.
Direct booking siteYour own booking page: guests pick dates, pay by card to your bank, and land on the calendar as direct stays. Pro.
Property healthOne list of what needs attention: conflicts, stale feeds, unassigned cleans, alerts.
Host services and plansOptional paid help from Rentalhand, the standing cleaning rate, and what the plans cost for short-term hosts and for landlords.

Something missing? Press “How this works” on any panel in the app, or write to support@rentalhand.com.