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Help guide › Short-term hosting

Host services and plans

Optional paid help from Rentalhand, the standing cleaning rate, and what the plans cost for short-term hosts and for landlords.

Short-term stays → Host services, and Account settings

The management tools are free. Host services are optional: turnover cleaning, deep clean and reset, listing photography, listing setup, Co-hosting (10%, anywhere in the US: we run the listing, pricing and guests; $250 one-time onboarding) and Full Management (20%, we also take over the cleaners, repairs and the house), both charged on the nightly rate and guest extras at check-in. Request information opens a service request; Rentalhand replies with a quote you accept or decline in place, and completed work posts its cost to Financials.

A standing cleaning rate is the price per turnover Rentalhand proposes for a property. Accepting it unlocks Rentalhand cleans and the Rentalhand fallback on the Cleaning page; nothing switches on by itself.

Plans depend on what you rent. Short-term hosts: Core is the manual workspace and free. Pro, $19 a month per short-term rental, is everything that runs by itself for your stays: scheduled guest messages, automatic turnover assignment with reminders, backup and escalation, guest extras, access passes for cleaners and vendors, climate and noise, plus the add-ons: smart locks at $7 per lock per month and guest ID checks at $2.50 per guest. Upgrade to Pro from any teaser or from Account settings (the profile button at the bottom of the sidebar), which also shows the billing panel and Manage billing.

Landlords (long-term leases): there is no Pro plan for landlords. Every lease and rent feature is free, automation included: invoices, reminders, late notices and late fees. The one paid option is smart locks for tenant codes, showing codes and agent or vendor passes, $7 per lock per month with no plan to buy (see Smart locks for your units). Long-term rentals never count toward Pro, so a landlord who also hosts stays on Pro pays Pro only for the short-term rentals.

More in Short-term hosting

  • OverviewToday at a glance: properties, arrivals, upcoming turnovers and net income.
  • PropertiesProperty cards with the forms for everything that belongs to one property.
  • Give access: a door code for a cleaner, contractor or inspectorA code on the smart lock for one visit or a window of days, texted to the person; pick someone you used before with one tap. Pro, with a smart lock.
  • CalendarEvery reservation and block across platforms, with manual bookings and the stay details.
  • Pricing & stay rulesSeasonal prices, minimum and maximum stays and check-in rules per date range, sent to connected channels as soon as they are saved.
  • Cleaning and turnover modesWho cleans after each checkout, how they are told, and what happens when they do not answer.
  • Messages and the guest check-in pageGuest messages in one inbox, scheduled templates, and the private check-in page each stay gets.
  • Financials and payout importIncome, expenses and net per property, with platform payouts imported from CSV exports.
  • MaintenanceRepair requests with vendor, due date and cost, and what cleaners reported from turnovers.
  • GuidebooksA welcome guide per property that feeds the guest page and your message templates.
  • Direct booking siteYour own booking page: guests pick dates, pay by card to your bank, and land on the calendar as direct stays. Pro.
  • Property healthOne list of what needs attention: conflicts, stale feeds, unassigned cleans, alerts.

Something missing? Press “How this works” on any panel in the app, or write to support@rentalhand.com.